Fix “Family information is not available” on iPhone (in 4 Steps)


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Welcome back, everyone! If you’ve encountered the frustrating “Family Information is Not Available” error on your iPhone while setting up family sharing, don’t worry; you’re not alone.

Family information is not available


  • Learn how to fix “Family Information is Not Available” error on your iPhone.
  • Sign out of your Apple ID, wait 60 seconds, and sign back in to troubleshoot the issue.
  • If the problem persists, contact Apple Support via their website for expert assistance.
  • Follow these steps to enjoy seamless family sharing on your device.

How to family information is not available on iPhone

In short:

To fix the “Family Information is Not Available” error on your iPhone, sign out of your Apple ID, wait for 60 seconds, sign in again, and contact Apple Support for further assistance if the issue persists.

Here, we’ll walk you through the steps to resolve this issue and get your family sharing up and running smoothly.

Step 1: Sign Out of Your Apple ID

The first step in troubleshooting this problem is to sign out of your Apple ID.

To do this:

  1. Open the ‘Settings’ app on your iPhone.
  2. Scroll down and tap on your Apple ID panel.
  3. If you’re experiencing the error at this point, it’s essential to sign out. Tap ‘Sign Out’ and follow the on-screen instructions.
  4. After signing out, turn off your device for at least 60 seconds. This step helps to clear any temporary glitches.

Step 2: Sign In Again

Now, sign back into your Apple ID:

  1. Turn your device back on.
  2. Open the ‘Settings’ app.
  3. Scroll down and tap on ‘Sign In to your iPhone.’
  4. Enter your Apple ID credentials and follow the prompts to sign in.

Step 3: Visit Apple Support

Visit Apple Support

If the error still persists after signing back in, it’s time to seek assistance from Apple’s support team:

  • Open your preferred browser on your iPhone (e.g., Google Chrome).
  • In the search bar, type “” and hit enter.
  • Once the Apple Support page loads, scroll down to find the “Contact Us” option.
  • Tap on “Start Now.”

Step 4: Contact Apple Support

Contact Apple Support

After tapping “Start Now,” you will see contact information for Apple Support.

Here’s how to proceed:

  • Look for the “Call Us” option and tap on it.
  • You’ll be connected to Apple’s support team. Explain your issue with the “Family Information is Not Available” error.
  • The Apple Support team will provide guidance on how to resolve the problem.

Why is My iPhone Saying Family information is not available?

Your iPhone might say “Family Information is Not Available” because of an issue with your Family Sharing settings. Ensure that you and your family use the same Apple ID for Family Sharing and Media and purchases, and make sure that purchase sharing is turned on.

Ask your family members to double-check their settings to resolve this issue.

Why is Family approval not working on iPhone?

Family approval may not be working on your iPhone because you’ve signed in with iCloud and iTunes accounts that are not linked or associated with each other. To resolve this issue, you should:

  • Check your Family Sharing settings to ensure they are correctly configured.
  • Verify which Apple ID you are currently signed in with on your device.
  • Make sure that you are using a supported device for Family Sharing to work as intended.


And there you have it! Following these easy steps, you should be able to fix the “Family Information is Not Available” error on your iPhone and enjoy the benefits of family sharing without any hiccups. Best of luck with your family sharing setup!

Md Mahbubul Islam Rokon

About the author

We Founded in 2019 by a good going group, TheSoftBest has come a long way from its beginnings in the USA. When we first started out, our passion for software review drove them to start their own business.